We are able to accept your returns within 14 days of receipt, for an exchange of items of equal value, or a full refund, as long as the items are returned in their original conditions. However, we are not able to cover the shipping cost unless the return/exchange is due to a defective item. To initiate an exchange/return, please contact us at firstname.lastname@example.org to obtain an exchange/return id.
For order status or other sales related questions please reach us at email@example.com. We are also glad to answer other questions or to hear you feedback and you may direct such to firstname.lastname@example.org.